Privacy Policy

Last updated: October 2025

Effective for: Visitors and customers of wobedrip.com (operating in Nigeria)

1. Introduction

At WobeDrip we respect your privacy. This policy explains what personal information we collect, why we collect it, how we use and share it, how long we keep it, and the rights you have over your data. By using our site or buying from us, you agree to the practices described here.

WobeDrip is committed to complying with Nigerian data protection law and best practice when processing personal data. We align our approach with the Nigeria Data Protection framework and relevant guidance. (Nigeria Data Protection Commission)

2. Data we collect

We collect personal data necessary to run the store, process orders, and improve your shopping experience. Main categories:

Identity & contact: name, email address, phone number, delivery address.
Order & payment data: order history, transaction IDs, billing details (payment card details are processed by Paystack. We do not store full card numbers).
Device & usage: IP address, browser/device type, pages visited, cookies and analytics data.
Support & communications: messages you send us (chat, email, WhatsApp), photos for returns/complaints.
Marketing preferences: newsletter subscription, email/SMS opt-ins.

Payments and transaction information necessary to complete purchases are shared with our payment processor (Paystack) and banks as required for payment authorisation and fraud prevention. (Paystack)

3. Legal grounds & why we process your data

Where applicable, we rely on the following lawful bases to process personal data:

Performance of a contract: to fulfil orders, process payments, deliver goods, and handle returns.
Consent: for marketing communications (you may opt out at any time).
Legitimate interests: for fraud prevention, improving our site, and maintaining security.
Legal obligations: to keep records for accounting, tax, or regulatory purposes.

Note: payment gateways and shipping partners will also process personal data to perform their services; payment gateways typically share transaction data with banks and fraud-prevention services to complete payments. This is standard practice for e-commerce platforms. (WooCommerce)

4. How we use your data

We use personal data to:

Process and deliver orders.
Handle payments and refunds via Paystack. (Paystack)
Communicate about your order, shipping, returns, and customer service requests.
Send marketing emails or SMS if you opt in.
Improve our website, personalize your experience, and perform analytics.
Detect and prevent fraud and abuse.

5. Sharing & third parties

We may share personal data with:

Payment processors: Paystack (for payment processing and fraud prevention). (Paystack)
Shipping & fulfillment partners: couriers and logistics providers to deliver orders and manage returns.
Service providers: analytics, email platforms, customer support tools, and legal/accounting partners.
Law enforcement or regulators: when required by law or to protect rights and safety.

We require third parties to protect personal data and only process it as necessary to provide their service. Some providers may store or process data outside Nigeria; where transfers occur we take reasonable safeguards.

6. Cookies & tracking

We use cookies and similar technologies to make the site work, analyze site performance, and show relevant content. You can control cookie preferences through our cookie banner (or your browser settings). Analytics and advertising services we use may collect information about your browsing activities. You can opt out of marketing emails any time via the unsubscribe link. NDPC guidance encourages transparency and control over cookies. Manage cookie settings if you prefer limited tracking. (Nigeria Data Protection Commission)

7. Data retention

We keep personal data only as long as needed for the purposes described and to satisfy legal, tax, or accounting requirements. Typical retention periods:

Order & transactional records: up to 7 years for accounting and tax purposes (or as required by law).
Customer account & profile data: while your account is active or until you request deletion.
Marketing data: until you unsubscribe or withdraw consent.
Support records: for the time needed to resolve issues, typically up to 2 years.

If you request deletion, we will remove personal data unless we must retain it for legal reasons (e.g., tax records).

8. Your rights

Subject to applicable law, you may have the right to:

Access: request a copy of personal data we hold about you.
Correction: correct inaccurate or incomplete information.
Erasure: request deletion of your personal data (where we have no legal reason to retain it).
Restriction or objection: ask us to restrict processing or object to certain uses (e.g., direct marketing).
Portability: receive your data in a structured, machine-readable form where applicable.
Withdraw consent: if processing is based on consent (e.g., marketing), you can withdraw it at any time.

The Nigeria Data Protection framework provides avenues to lodge complaints with the regulator; if you aren’t satisfied with our response you can contact the Nigeria Data Protection Commission (NDPC). (ICLG Business Reports)

To make any request, email support@wobedrip.com or message us on WhatsApp at +234 . We’ll verify your identity and respond as required by law.

9. Security

We maintain reasonable administrative, technical, and physical safeguards to protect personal data. Examples include SSL/TLS encryption for website traffic, access controls for internal systems, and secure third-party services for payments (Paystack) and email. While we take care to protect data, no system is perfect. If a breach occurs we will follow legal requirements and notify affected customers and regulators as required.

10. Children

Our site and services are not directed at children under 13. We do not knowingly collect personal data from children. If you believe a child has provided us data, contact support and we will delete it where appropriate.

11. International transfers

Some of our service providers may process or store personal data outside Nigeria. When we transfer data internationally, we rely on appropriate safeguards (contracts and technical measures) to protect your information.

12. Changes to this policy

We may update this policy to reflect changes in law or our practices. We’ll post the revised policy on this page with an updated “Last updated” date.

13. Contact & complaints

For privacy requests or questions, contact:

Email: support@wobedrip.com
WhatsApp / Phone: +234
Address: Lagos, Nigeria.

If you’re not satisfied with our response, you may lodge a complaint with the Nigeria Data Protection Commission (NDPC) or the relevant regulator. The NDPC provides resources and complaint mechanisms for data subjects. (Nigeria Data Protection Commission)

Quick summary

We collect what we need to fulfil orders and improve service.
Payments handled securely by Paystack. We don’t store full card numbers. (Paystack)
You control marketing emails and can request access, correction, or deletion.
Questions or privacy requests? Email support@wobedrip.com.