Returns & Refunds Policy

Last updated: October 2025

At WobeDrip we want you to love what you wear. If something isn’t right, our returns and refunds process is simple, fair, and made for Nigeria.

1. Summary

  • Return window: 30 days from delivery date.
  • Condition: Items must be unworn, unwashed, with original tags and packaging.
  • Refund method: Refunds are issued to the original payment method via Paystack.
  • Exchanges: Free size exchanges across Nigeria.
  • Lagos delivery: Free returns and exchanges within Lagos.
  • Final-sale: Items marked Final Sale are non-returnable. This will be shown clearly on product pages.

2. Eligibility

We accept returns if all of the following are true:

  • You notify us within 30 days of delivery.
  • The product is in original condition: unworn, unwashed, unaltered, with all tags attached.
  • The product packaging is included and undamaged.
  • The item is not a Final Sale, swimwear/underwear (if marked as hygiene-sensitive), or a personalized/custom item.

If an item shows signs of wear, perfume, makeup, or damage that appears customer-caused, we reserve the right to refuse the return or issue a partial refund.

3. How to start a return or exchange

  1. Emailsupport@wobedrip.com or message our WhatsApp at +234 with:
    • Your order number
    • Item name(s) and size(s) you want to return or exchange
    • Reason for return (brief)
    • Photos if the item is damaged or faulty
  2. We will reply with a Return Authorization (RMA) and instructions within one business day. The RMA will contain either a prepaid return label (where applicable) or the address and steps for drop-off/pickup.
  3. Pack the item securely, include the RMA number, and ship using the instructions provided.

4. Return shipping & costs

  • Lagos: Return shipping is free (we provide a pickup or prepaid label).
  • Nationwide: Standard returns and size exchanges are free. We provide a prepaid return label or refund the return shipping cost after we receive the parcel.
  • Defective / incorrect items: Return shipping is free regardless of location; we’ll provide a prepaid label or arrange pickup.
  • Missing or lost returns: If you choose to use your own courier, keep tracking information, we are not responsible for lost returns without tracking.

5. Exchanges

  • We offer free size exchanges across Nigeria.
  • To request an exchange, follow the return steps above and specify the replacement size/color. If the new item costs more, we will invoice the difference. If it costs less, the difference will be refunded or issued as store credit (your preference).

6. Refunds (Process & Timing)

  • Once we receive and inspect your return, we will email you with confirmation of receipt and the refund status.
  • Processing time: We aim to inspect and process returns within 3 business days of receipt. Refunds are issued to your original payment method via Paystack.
  • Paystack timing: The time it takes for funds to appear in your account depends on your bank/payment provider (usually 3–10 business days). We do not control Paystack or bank processing times.
  • If a refund is issued as store credit (at your request), the credit will appear in your WobeDrip account immediately after we process the return.

7. Damaged or faulty items

If your order arrives damaged or with a manufacturing fault:

  • Contact support within 48 hours of delivery and include photos of the damage.
  • We will arrange a replacement, repair, or full refund (including return shipping) depending on stock and your preference.

8. Partial refunds / refused returns

  • Items returned in a condition that violates our policy (e.g., worn, missing tags, altered) may be refused or partially refunded after inspection. We will notify you before issuing any partial refund and explain the adjustment.
  • Restocking fees: We do not charge restocking fees for standard returns.

9. Cancellations

  • Orders can be canceled for a full refund if requested before the item ships.
  • If the item has already shipped, please follow the standard returns process once you receive it.

10. Questions, support & escalation

We’re here to help:

If you’re unhappy with how a return was handled, email our support team and include your order number and we’ll escalate the issue for a fast review.

11. Changes to this policy

WobeDrip may update this policy from time to time. We’ll post the updated policy on this page and update the “Last updated” date above.